Welcome to my portfolio

Quang Nguyen

Customer Support & Operations Specialist

  • quangnguyen1118@gmail.com
  • +1 (704) - 726 - 6547
About me

I help people solve technical problems clearly, calmly, and efficiently

Clear communication. Practical solutions. User-first support.

I come from a background in customer-facing roles where I regularly help people navigate complex situations, from tax support to legal intake.

I specialize in breaking down confusing or technical issues into simple, actionable steps, making it easier for users to understand and move forward with confidence.

Recently, I’ve been building hands-on experience with WordPress, working directly with themes, plugins, and site configurations. I focus on troubleshooting real issues and learning how to guide users through solutions clearly and effectively.

What I do

I help users navigate issues, understand complex systems, and find clear solutions without frustration. My focus is on communication, problem-solving, and making things simple.

View Support Examples →

Customer Support

I assist users in resolving issues by breaking down problems into simple, actionable steps. I focus on clarity, patience, and making sure users feel supported throughout the process.

Troubleshooting

I identify the root cause of technical issues and guide users through solutions, whether it involves plugins, settings, or system conflicts.

Clear Communication

I explain technical concepts in a way that’s easy to understand, helping users make informed decisions without confusion or overwhelm.

Skills

Customer Support

Handling user issues with clarity and patience, ensuring problems are resolved efficiently.

WordPress Troubleshooting & Configuration

Working with themes, plugins, and site settings to identify issues and guide users through effective solutions.

Troubleshooting

Identifying root causes of technical issues and guiding users through clear, step-by-step solutions.

Clear Communication

Explaining technical concepts in simple, easy-to-understand language for non-technical users.

Problem Solving

Breaking down complex problems into manageable steps and finding practical solutions.

Adaptability

Quickly learning new tools and systems to better support users and resolve issues.

My Experience

Jan 2026 - Present

Intuit – Turbotax

TurboTax Live Support Specialist

  • Provided real-time support to taxpayers via phone and chat.
  • Guided users through federal and state tax filing processes
  • Troubleshot complex filing issues, eligibility questions, and tax credits
  • Analyzed financial documents (W-2s, 1099s, Schedule C) for accuracy and compliance
  • Maintained high customer satisfaction in a fast-paced environment
  • Consistently met performance metrics and quality standards

    • Oct 2025 – Jan 2026

    Tran Law Firm

    LEGAL ASSITANT/LEGAL ADMINISTRATIVE

  • Served as first point of contact for clients and conducted intake
  • Scheduled consultations and maintained consistent client follow-ups
  • Drafted legal correspondence and prepared case documentation
  • Managed document intake, filing, and case records
  • Ensured strict confidentiality of sensitive client information
  • Coordinated with opposing counsel and external parties
  • Tracked deadlines and supported case progression

    • July 2018 – April 2021

    Honeywell

    KITTING ADMIN/ADMINISTRATIVE ASSISSTANT

  • Managed inventory tracking and kitting operations
  • Maintained accurate records and supported production workflows
  • Implemented standardized tracking systems to improve efficiency
  • Reduced errors through process improvements and regular audits
  • Coordinated with supply chain teams to prevent delays
  • Improved workflow efficiency and data accuracy across operations

    • Portfolio